Returns & Exchanges

Size Exchanges

We offer size exchanges on the same item if you need to size up or down.

Items must be returned unworn, with all original tags and packaging intact. If your desired size is not in stock, we’re unable to offer an exchange for that size.

If we can’t exchange your item, you’ll be issued a Store Credit Gift Card — we don’t offer refunds for incorrect sizing.

Exchange requests must be made within 30 days of your order being fulfilled. Requests made after this period won’t be accepted.

Returns must be declared as "returned goods" with your courier. If a return is processed as a new import due to incorrect lodging, any resulting duties or fees are the responsibility of the sender — Väki is not liable for these charges.

Faulty Items

While every item passes quality control, occasionally something slips through. If you’ve received a faulty item, please email contact@vaki.world with photos.

Faulty items can be exchanged, fully refunded, or issued as a Store Credit Gift Card. If the item is no longer in stock, we’ll issue a refund or store credit once the faulty item is returned to us. We’ll provide a return shipping label and cover the cost of return transit.

Returned items must be in original condition and packaging, with all tags and accessories included.

Where a fault is major, the Australian Consumer Law gives you the choice between a refund and a replacement, and that choice is yours rather than ours. Nothing in this policy limits those rights.

Refunds can take up to two weeks to appear, depending on your bank. Once we receive your return, please allow up to 7 business days for us to process your exchange, credit or refund.

Wrong Item Received

If you’ve received the wrong item, please email contact@vaki.world with photos. We’ll cover return shipping and send your correct order. If the item is no longer in stock, we’ll issue a refund or store credit instead.

Unclaimed Orders

If your order is marked unclaimed and returned to us, we’ll email you. We can either reship it to your original address or refund your order minus shipping costs.

If import duties aren’t paid and your parcel is returned as a result, it will be treated as an unclaimed order under this policy.

What’s Not Covered

Items damaged through misuse, or by not following garment care instructions, are not eligible for refund, credit or exchange. The same applies to normal wear and tear.

For size exchanges and change-of-mind returns, items sent back without tags will not be accepted, as this indicates the item has been worn. This does not apply to faulty items.

Väki reserves the right to decline returns that don’t meet the conditions above.